MA Consumer Law Questions and Answers
I purchased a “new” car with ~6000 miles on it in January of 2014. I say “new” because the dealership extended the 50000 mile warranty to 56000.
When I purchased the car I was told it was accident free(I asked)
I drove the car without issue until last week when I had an issue with the car(Condensation inside the headlight) As the car was still well within the warranty by both time and mailage, I made an appointment with the dealership where I purchased it to replace the headlight under warranty. After I arrived and the took the car in, the service manager came out and asked me to go look at something on the car with him. As we walkd he asked me if I had been in an accident with the car or had body work done on it(No to both)
When we got to the car the front bumper was off and he showed me where someone had tried to reseal the headlight with silicone caulk…and the vibe I got was that he thought I had done it. I had not and told him so. He gave me a loaner and said he would look into it and call me.
I did some digging myself on Carfax and Autocheck…Carfax was clean, but Autocheck showed an accident 1 month before I bought the car. I purchased a copy online of the accident report(LOVE that internet!) and saw that the car was owned by the dealership and was being driving by a dealership employee when it happened.(Sales Manager who no longer works there.
This mean one of 2 things happened.
1. Sales manager got it fixed himself under the table and didn’t tell anyone, so were unaware and answered trhuthfully when I asked about any accidents.
2. Sales manager got it fixed at the dealershipo and they lied to me when I asked about the accident.
I sent the Autocheck report and the aaccident report to the Service manager, and he said he was going to “Make it right”
That said, do I have any recourse under the law?
Thank you!