Hi, I signed a 9 month personal training contract in November 2011 for personal training services. To make a long story short, I was sold (verbally) that I would be training with "Trainer 1" for the 9 months. Well 3 weeks into training, "Trainer 1" stopped training me and passed me onto Trainer 2. 3 weeks later I got passed to Trainer 3. I discussed my issues with the district manager in early feb. He admitted fault (verbally) and asked me to give it a couple more weeks with a NEW trainer, trainer 4. That's 4 trainers in 3 months. Every trainer has to do diagnostics and feel out my ability, so by the time we actually started training I was moved to another trainer to repeat. I am extremely unhappy with the services and am now trying to cancel the contract due to them not providing relevant personal training 3 months into a 9 month contract. The company is now making me pay for another month ($260) due to a 30 day cancellation policy as well as 15% of the remaining contract ($350) as a cancellation fee. I just want out without paying these two fees, but their corporate office is making me pay. There is language in the contract that if I put a stop payment on the monthly fee, that the entire value of my contract may become due. What is my best course of action? I am planning on paying the $350 cancellation and $260 monthly draft and then suing in small claims court for the entire amount paid thus far. My gym is in Burlington, MA but the training company's headquarters is in Atlanta. Lastly, the company is all over the internet on ripoff report, google, yelp with similar customer stories up to and including blatant fraud. Would including this information in my case be valid? Thanks!
Should I put a stop payment on payments from the company?
Can I file the small claims case before I have paid the last month?
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