Submitted by angry_shopper on Sun, 11/08/2009 - 08:54
Posted in
Doesn't Massachusetts law require stores to take back merchandise that's unopened and give a refund even if I don't have the receipt anymore? The store manager said all he could do was give me an exchange because he had no way of knowing if I bought the toaster at his store. Can he require a receipt for the return? Thanks.
Read Similar Questions
- Do I have to show my receipt or stop for false alarms by store security sensors?
- Business Receipt Requirement
- Store Refund Policies and Consumer Protection Laws
- Receipt required when customer requests one
- More on security deposits...
- Is a merchandise credit same as a gift certificate under MA consumer law?
- Business sold while on Maternity Leave
- When can stores be open in Massachusetts on holidays?
- Deceptive pricing at outlet stores
- How should landlord serve notice to quit?
Recent Posts about Massachusetts Laws
| Forum | Last post |
|---|---|
|
I have a lease until June 2012, but I am very unhappy with my living situation, I pay half of the rent. I am a....
I cannot answer this question based upon your statement. Who are they....
|
2/8/2012 11:00 by Alexm2012 |
|
Is it legal for Massachusetts employer to send a SALARIED employee home for the day, without pay, for a dress ....
Federal and Massachusetts courts have upheld employee dress codes as l....
|
2/8/2012 09:09 by Munsterwoman |
|
Hi, I'm the grandmother of 4 beautiful grandchildren. The oldest has hit a rough spot with defiance (puberty ....
I'm very sorry about your situation and the ordeal your family is goin....
|
2/7/2012 23:02 by gramy |
|
Hello. I'm in the middle of an appeal for SSDI and my attorney asked me to get a residual functional capacity....
First, I guess it's not a good sign that you do not trust your current....
|
2/7/2012 08:18 by Adam13 |
|
Hi everybody.
I am trying to make an offer on a house, which is an estate sale. As I understand, the execut....
|
2/6/2012 13:50 by ilya980 |
|
I've been helping a friend pay for a lawyer to go to probate court.
Her ex-Boyfriend, whom she is taking to c....
|
2/6/2012 12:21 by rbiddle |
|
If I witness a person getting beat up at a party and just run away without calling the cops or helping the guy....
I don't think so. In terms of civil liability (as opposed to cri....
|
2/3/2012 07:17 by Coller |
|
My father passed away in September. The probate is over and settled, no contests to the will. My mother is the....
Your dad died in September and the probate is already settled – ....
|
2/2/2012 18:50 by JGraul |
|
Hi. My cousin is charged with possession with intent to distribute drugs in a Massachusetts court. He is not a....
Unfortunately for your cousin, if an immigrant is convicted of certain....
|
2/2/2012 08:07 by Sister6 |
|
Just curious if you have any thoughts or have read any information regarding the success rate of divorce media....
Yes, I've also seen the 90% estimate on various websites, with some me....
|
1/24/2012 11:47 by RRM |
|
Several of my colleagues will dictate consultation notes in which they state they don't have the complete hist....
The question probably boils down to whether or not such practice is wi....
|
10/2/2011 18:37 by Anonymous |
Editor's Response
Massachusetts law allows merchants to impose reasonable rules related to receipts and exchanges. (Stores cannot, for example, refuse to accept returns of damaged or defective merchandise.) I believe the manager was within his rights to require the receipt for a refund, AS LONG AS as the store's policy did not violate the Massachusetts regulations copied below:
940 CMR 3.13 (4)
(4) Refunds, Return and Cancellation Privileges. It is unfair and deceptive trade practice:
(a) To fail to clearly and conspicuously disclose to a buyer, prior to the consummation of a transaction, the exact nature and extent of the seller's refund, return, or cancellation policy;
(b) To misrepresent the nature and terms of the seller's refund, return, or cancellation policy;
(c) To fail to perform any promises made to a buyer in connection with the refund, return, or cancellation privileges.
Hope that helps.