My son was recently married. At the wedding reception the restaurant lost most of their power due to what they said was a traffic accident up the road This "partial outage" lasted about 4 hours. The meal was served in partial darkness. The air conditioning didn't operate and most windows could not be opened. This cause high temperatures in the reception hall. In addition, there was no emergency lighting in the restrooms and after about an hour and a half, there was no running water (due to the pump in the well not functioning due to power loss) so toilets could not be flushed and hands could not be washed. Yet, food and drink were still being served. Approximately 1/3 of the guests left early due to the high temperatures.
After about an hour with partial power, the manager was approached and he was asked if he could provide such items as fans, bottled water, and hand sanitizer and he said none were available. There is a BJ's and Home Depot 5 minutes away yet he didn't send any of his staff to get anything. At this point, he had been told by the electric company it would be about another 3 hours before power could be fully restored. He was also asked if the party could be moved to a room that was not being used which appeared to have more available power and more functioning windows and he said he'd check but never came back.
After about 3.0 hours with partial power, the restaraunt did "open the bar" but fresh water was still unavailable. About an hour after the bar was opened the electric company finally restored full power.
The bride and broom had paid for everything in advance. The restaurant did give them some gift cards as they were leaving that night for future use but that does not seem enough.
It's extermely difficult to put into words the chain of events. The bride was a wreck. She was crying and apologizing to guests but it wasn't her fault. I believe the manager handled things very poorly.
Are the newlyweds entitled to any refund? I have called the main office of the restaurant and the person I spoke with said he'll speak with the owners. I just want to understand what rights we have.
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Editor's Response
I assume there was some kind of an agreement signed by the parties, and you might want to start by looking at that for such things as liquidated damages clauses and arbitration or alternative dispute resolution clauses. It sounds like the bride and groom should be entitled to compensation, perhaps under a breach of contract claim. Depending on the amount of money involved, you (or your child) should seriously consider hiring an attorney in your neck of the woods who does litigation. Often, just a well-worded letter from an attorney can move these things to an acceptable conclusion. Good luck.
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